Learn skills from the Dialectical Behaviour Therapy Interpersonal Effectiveness module. Find out how to handle interpersonal interactions with wisdom by firstly identifying what you most want to achieve. Learn how to express yourself and get your needs met in healthy ways. Learn and master practical skills to maximise the chances you will achieve your objectives. See fun examples and do practical activities to really solidify your learning.

This course is for ALL animal lovers who wish to learn the art of animal communication. Easy to follow exercises and clear explanations will lead you step by step to great results in a very short time. If you know how it works you can do it straight away and build the relationship to your best friends you've always dreamed of. You will study how animal communication works, how to receive precise information, how animals think and about their souls and origins. You will also know, why kids are such amazing animal communicators. This course is fun combined with a lot of information and many examples. Simply start and enjoy!

This program addresses the biggest challenge brands face in today's brand-eroding e-commerce age: how can I (re-) build my brand's 'Emotional Equity' and activate an emotional need for my brand? Difficult. But entirely possible. In my 20-year career spanning insights, brand communication and innovation, and working with Fortune 500 and emerging brands in global markets, I learned that consumer purchase decisions are never swayed solely with info on tech, quality and performance. Never. Ever. Brands win by psychologically ‘framing’ product and brand experience, by creating a feeling of personal relevance. Brands win by touching people emotionally. In this program, with extensive visuals and stories for an immersive learning experience, I share what I gained via hundreds of insights and brand communication projects that I carried out for companies including Unilever, Coca-Cola, Adidas, Ford, L'Oreal, Tencent, Pernod Ricard, Colgate, Bosch and many others. You will gain advanced understanding of psychological insights techniques that decode critical customer needs, how to align branding & communication with people's perceptions and emotions, and how to create a brand experience in an engaging and motivating way. Here are the tools you need to become a top-flight branding specialist : the scientific knowledge and creative inspiration you gain here is distilled to the essence of what really matters at each critical step , conveyed in a seamless journey through the whole customer insights to final brand experience crafting process. This course is divided into 4 sections: Reasons why and how brands fail to connect with people's fundamental emotional needs. Critical customer insights you need for crafting a brand narrative that commands powerful emotional impact and relevance . Applying insights: with examples from my experience, we'll construct a sharp articulation angle for a Brand Narrative to elicit a specific emotional response in the customer. Taking brand narrative into persuasive creative communication: using dramatic storytelling, we craft brand communication that captivates emotionally. We define the Role of the Brand, we explore creative ways of marketing the story to create loyal fans and comitted customers.

"I am truly grateful for this course and content. This gave me the information and instruction required to handle a variety of challenging situations assertively. I highly recommend this course. Thank you very much!" - 5-star rating from Margaret McIntosh, Udemy student. "This course has had a positive impact on all my relationships. Thank you." - 5-star rating from Jessica Bailey, Udemy student. Would you like to be able to speak your mind and ask for what you want in a way that is comfortable both for you and for others? Would you like to be the kind of person that people listen to because they want to listen, and not because they’re forced to? Or maybe you just want to learn a few techniques that will help you communicate more clearly and assertively - and make you more influential? This course, filmed in a high-quality studio environment and taught by top-rated Udemy instructor TJ Guttormsen - an expert on communication with over a decade's worth of hands-on experience with clients from all over the world - will help you achieve all these things and more! "Outstanding presentation of assertive soft skills! I have over 20 years of experience in the Aerospace industry and I wish we'd had a course like this available for anyone who wants it. Good skills in these areas can help everyone succeed. Thank you for putting this course together!" - 5-star rating from William McClelland, Udemy student. "One of the best courses I have had the pleasure of taking here on Udemy. TJ's knowledge and understanding of assertiveness is impressive but what makes it even better are the practical examples and the clarity in which he explains each section. I have already started taking action! Highly recommended course for anyone who wants to be more assertive and confident in their personal and professional life. A*" - Janet, Udemy student. Assertive communication is widely regarded to be the most effective style of communication. It’s important for nearly all aspects of our lives. From friendships, relationships, and family, to work and success – if we are able to communicate assertively, we are much more likely to create the results that we want. Since 2009, TJ Guttormsen has worked with people from all over the world to improve their communication skills. He has done over 100 national media appearances, published several books, written hundreds of articles, and taught seminars and courses to thousands of people from all walks of life, from over 135 countries. His other courses on Udemy have several times been the highest-rated courses in their categories, and the positive feedback from students getting real-world results keep flowing in. Now he has put together a comprehensive course on Authentic Assertiveness that will teach you how to communicate in such a way that it will inspire others to truly want to listen to you. When you master authentic assertiveness you’ll be the kind of person who can comfortably ask for what you want, share your opinions, make decisions, take initiatives, and more – in ways that will make both you and the people you’re talking to feel good about it all. "I suffer from a lack of assertiveness and have been told by friends and managers alike that I need to speak up for myself more and say what it is I want. This course is providing me with the right information and the best track forward." - 5-star rating from Benjamin Schneider, Udemy student. "This is a comprehensive course that provides both the psychological background for assertiveness, along with easily understandable examples and exercises. Highly recommended!" - 5-star rating from Tor Anestad, Udemy student. Authentic Assertiveness. Authentic Assertiveness is not your average assertiveness course. It's not about being the loudest or most insisting person in the room. It's not about having to always be in charge. It's not about using power to get your way. Authentic Assertiveness is about being comfortable speaking your mind, asking for what you want, saying no, saying yes, taking initiatives, handling disagreements, setting boundaries, giving invitations - and all the other things that make our lives better. It’s about communicating with others in a connected way which will make you stand out as not just assertive and influential – but also respectful and more socially intelligent than most. In other words, people won't listen to you because you're loud, forceful, or domineering. They'll listen to you because you're connected with them and because they'll WANT to hear what you have to say. They'll listen because you'll know how to skillfully share your thoughts, opinions, needs, and wants. They'll listen because they trust your judgment and respect your insights. They'll listen because they want your input - or because they want to help. To help you achieve this, the course covers the psychology of assertiveness, how to create habits that will make assertiveness feel natural, conversational techniques that will help you handle a variety of situations, as well as how to deal with disagreements and conflicts in a productive and positive way. So you see, this is not yet another quick-fix, fake-it-till-you-make-it course with a bunch of superficial advice that sounds good but works poorly. This course’s purpose is to help you become an authentically assertive person – inside and out. And the best part about it? You don’t have to become another person or act outside of your own values or ethics at all . Authentic assertiveness is all about learning how to be an assertive you . So, if that sounds like something you might want to learn more about, sign up now and take your first step towards new and better social results. "The course is amazingly helpful. It contains a lot of information, backgrounds, explanations and examples about the common issues with communications and how to solve them. TJ explains the subject clearly and simply, and takes the necessary time to explain everything. The course covers a lot of topics to be studied and practiced, and it is necessary to go back and listen again to the lessons, but every time it seems that you learn something new. 100% recommended" - 5-star rating from Moises Lorenzo León, Udemy student.

Neste curso abordaremos como evitar inadimplência de seus clientes, como cobrar e recuperar seus créditos de forma segura e eficaz. O curso aborda também como utilizar ferramentas gratuitas para auxiliar na gestão de clientes e cobrança e expõe um script de cobrança e recuperação de crédito. Seja bem-vind@ ao nosso Curso!

Neste curso você vai Aprender a usar três princípios da Linguagem Simples (Plain Language) para escrever textos fáceis de ler Estudar a história e a importância do movimento da Plain Language Conhecer casos reais de aplicação da técnica Por que aprender a Linguagem Simples? Porque nunca foi tão necessário escrever textos e documentos em linguagem acessível. Embora várias leis e normas exijam informação fácil de entender por parte de governos e empresas, raros são os cursos com esse foco. Quase ninguém no Brasil recebeu um treinamento formal para escrever em Linguagem Simples. Nossa metodologia está em sintonia com as diretrizes de escrita consolidadas pelo Movimento pela Linguagem Simples ( Plain Language Movement ). Participar desse curso será um grande diferencial no seu currículo e nos seus negócios. Aprender a técnica da Linguagem Simples economiza tempo e dinheiro, aumenta a produtividade e favorece a transparência. Quem recebe orientações escritas com clareza tem menos dúvidas e age mais rápido. Com isso, essa técnica é útil para quem trabalha com populações de baixa escolaridade. A Linguagem Simples é também necessária quando precisamos informar clientes e cidadãos sobre conhecimentos técnicos, como na área da saúde, direito, contabilidade, economia, administração, engenharia, entre outras. O que é Linguagem Simples? Linguagem Simples é tradução do termo em inglês plain language – literalmente, “linguagem simples”. É um campo de prática consolidado especialmente em países de língua inglesa, mas ainda pouco conhecido no Brasil. A expressão plain language foi consagrada por movimentos sociais internacionais a partir dos anos 1970. Naquele período, consumidores e cidadãos em diversos países passaram a exigir que textos e documentos fossem mais fáceis de ler e entender. Não existe uma definição universal de Linguagem Simples. Nós trabalhamos com a seguinte perspectiva: Linguagem Simples é um conjunto de práticas de comunicação que facilitam a leitura e a compreensão de textos e documentos. Tem a intenção de minimizar as dúvidas de quem lê. Considera o público-alvo para organizar as ideias, escolher as palavras mais familiares, estruturar as frases e determinar o design. Evita jargão e termos técnicos. Mas, se for inevitável, deve explicá-los. Sempre testa se o público-alvo entendeu bem o texto antes de publicá-lo. O objetivo é que um texto em linguagem simples seja entendido logo na primeira leitura. A pessoa consegue localizar com rapidez a informação, entendê-la e usá-la. A Linguagem Simples tem um pé na empatia e outro na simplicidade. Mas, atenção! Simples, sempre. Simplório, nunca.